Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to ship it back to us. We do not provide return labels. We do not require pre authorization.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We consider an exchange the same as a re order. You will need to place a separate order for the item and size you need before it will ship. A refund for a returned item will process when received. 

Please mail returns to the following address and include your order number with the items. 

Cowboy Swagger attn: Returns

206 North 2nd Street

LaBelle, Mo 63447

You can always contact us for any return question at cowboyswagger.store@gmail.com or 10-5 Monday-Saturday at 573-288-4075

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.